Shipping Policy
Please note that the below shipping policies are subject to the QUAD ONE’s Terms and Conditions of Sale ("Sales Terms"). In the event of any discrepancy between the two, the Sales Terms shall prevail.
Delivery Insurance
Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.
Coverage of Delivery
NOONST currently ships to addresses within the Hong Kong S.A.R(delivering service eligible to QUAD ONE’s delivering service provider) and international shipping. If you may have any enquires for delivering details, please contact QUAD ONE Customer Care Centre for assistance.
Notably for security reasons, QUAD ONE shall not process any order for which a general delivery address, a P.O. box, a parcel locker, or a parcel pick-up service address has been provided.
Taxation
For international customers, please be aware import tax may apply under government regulations. Additional cost will be automatically calculated during check out process. For more information about import tax, please check with your local government.
Online order process
If you place your order within office hour on a business day, your order will begin processing that day.
If you place an order on a public holiday, Saturday or Sunday, or after office hour on a business day, your order will begin processing the following business day.
For international orders, we will provide you with an estimated shipment date. Actual arrival date may vary based on transport times and customs clearance.
Packaging
In order to feel privileged, we promise to pack your order with delicacy. We will deliver your ordered jewellery in an exclusive jewellery box, and a Noonst gift box on the outside.
Additional Packaging
When you order more than one jewellery and require individual gift box for each item, you could make the request to our Customer Support via phone, email once the order is placed. Please be reminded that we are unable to offer additional gift boxes once the order has been passed to the courier.
Under normal circumstance and without special request made to us, we may pack more than one jewellery item in one gift box where it is appropriate. Regrettably, we will not ship additional gift box(es) after your order has been delivered。
Track your Order
When your order is dispatched, you will receive an email with a tracking number. Please use the tracking number to locate your parcel on the courier website. Please note that you will not be able to track the delivery status until the day when you received your tracking number.
Courier Service
QUAD ONE has entrusted world-wide courier services such as DHL international express, SF Express and other designated trusted courier services by your region as the carriers for product delivery. You should allow 1-2 business days for standard delivery for in stock items, provided that your payment is received before 12pm on the day that the order is placed. Delivery shall in any event take place within 30 business days after dispatch of the Shipment Confirmation Email. QUAD ONE reserves the right to substitute another carrier of equal or lesser cost to deliver your order. If Express Delivery/shipping is required, please select that as your shipping choice.
Our orders are sent via courier service, depends on the area and must be signed for upon delivery. If there is no one available to sign for a delivery, then the parcel will be returned to the depot. The courier may contact you over the phone to arrange a re-delivery or pick up at depot at your convenience. Please note that your parcel will be available at the depot on the next 1-2 business days from the first delivery attempt.
Self-pickup Service – S.F. Stores and S.F. Express Service Centres
Self-pickup service at S.F. Stores and S.F. Express Service Centres is available upon selection in checkout page. You will receive SMS or phone notification from S.F. Express once the parcel is delivered to the service point. You can pick up the parcel at S.F. Stores or Service Centres upon verification. Please present SMS notification to the S.F. Service Points representative for parcels self-pickup at S.F. Service Points.
Click here to check the S.F. Store Network.
https://www.sf-express.com/hk/en/other_services/sf_station/sf_station_network/index.html
Click here to check the S.F. Service Center Network.
https://www.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_service_center_address/
Shipping Cost
The shipping cost is HK$30 per order for shipping local Hong Kong regardless of the number of items in the order and varies cost for international shipping depend on different countries. Free international shipping will be applied automatically to your order in checkout when the purchase amount is over US$150.