Please note that the below shipping policies are subject to the QUAD ONE’s Terms and Conditions of Sale (“Sales Terms”). In the event of any discrepancy between the two, the Sales Terms shall prevail.
Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.
Coverage of Delivery
NOONST currently ships to addresses within the Hong Kong S.A.R(delivering service eligible to QUAD ONE’s delivering service provider) and international shipping. If you may have any enquires for delivering details, please contact QUAD ONE Customer Care Centre for assistance.
Notably for security reasons, QUAD ONE shall not process any order for which a general delivery address, a P.O. box, a parcel locker, or a parcel pick-up service address has been provided.
Online order process
If you place your order within office hour on a business day, your order will begin processing that day. If you place an order on a public holiday, Saturday or Sunday, or after office hour on a business day, your order will begin processing the following business day.
For international orders, we will provide you with an estimated ship date. Actual arrival date may vary based on transport times and customs clearance.
In order to feel privileged, we promise to pack your order with delicacy. We will deliver your ordered jewellery in an exclusive jewellery box, and a Noonst gift box on the outside.
When you order more than one jewellery and require individual gift box for each item, you could make the request to our Customer Support via phone, email once the order is placed. Please be reminded that we are unable to offer additional gift boxes once the order has been passed to the courier.
Under normal circumstance and without special request made to us, we may pack more than one jewellery item in one gift box where it is appropriate. Regrettably, we will not ship additional gift box(es) after your order has been delivered。
Track your Order
When your order is dispatched, you will receive an email with a tracking number. Please use the tracking number to locate your parcel on the courier website. Please note that you will not be able to track the delivery status until the day when you received your tracking number.
Our orders are sent via courier service provided by SF Express depends on the area and must be signed for upon delivery. If there is no one available to sign for a delivery, then the parcel will be returned to the depot. The courier may contact you over the phone to arrange a re-delivery or pick up at depot at your convenience. Please note that your parcel will be available at the depot on the next 1-2 business days from the first delivery attempt.
Self-pickup Service – S.F. Stores and S.F. Express Service Centres
Self-pickup service at S.F. Stores and S.F. Express Service Centres are available upon selection on checkout page. You will receive SMS or phone notification from S.F. Express once the parcel is delivered to the service point. You can pick up the parcel at S.F. Stores or Service Centres upon verification. Please present SMS notification to the S.F. Service Points representative for parcels self-pickup at S.F. Service Points.
Click here to check the S.F. Store Network.
Click here to check the S.F. Service Center Network.
The shipping cost is HK$150 per order regardless of the number of items in the order. Free delivery will be applied automatically to your order in checkout when the purchase amount is over HK$1000.